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Studio Policies August 2024 update

Help us to keep a professionally-running studio!

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Kindly view the conditions, rights, and responsibilities that we try to maintain below so that we can devote our time and energy to serving you best. We of course, manage every situation uniquely.

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These have policies are in place to create more consistency and ensure smooth operation for all teachers in the studio and are consistent with most other studio policies.

Fee payment Schedule

Unless otherwise agreed , students are required to follow the fee payment schedule , ensuring that fees are paid in advance, with a minimum commitment of 1 term.  (Special conditions below)*

Cancellations**
Students must still pay for lessons cancelled/missed by the student. Cancelled lessons are still counted and will be allowed a make up only at the teacher's discretion/availability, if at least 24 hrs notice is given, and only in the same week as the original lesson. The studio and slot is booked for you and this income is otherwise lost. 

 

Make-up Lessons

  • If granted, a maximum of 2 missed lessons in a term session can be made up in the subsequent term, however full payment for that term or month is still required to be remitted as per the schedule. 

  • Lessons cannot be carried over 2 terms or into the next academic year. 

  • Make ups for lessons can be handled in many ways as convenient for the teacher and student:

  • 1) Within the term   2) At the end of the paid lessons scheduled (there is usually a 2-3 week grace period for make ups or extra lessons)   3) Extending the lesson time

  • A make up lesson will be forfeited if it is canceled regardless of notice. (i.e. cancellation of 1 lesson twice in a row voids the lesson)

  • It will be at the teacher’s discretion to 1) Make up a lesson with less than 24hrs notice, 2) Make up the same lesson more than once 3) Make up for any lost time due to lateness on the part of the student. 4) Schedule a student who is owing fees.


Lessons canceled by the teacher

Will be made up at a mutually convenient time otherwise reimbursed.

 

Termination or Pause 

 A student should give at least 4 weeks notice of termination of lessons for the following term. Prepaid lessons for the subsequent term will be refunded under certain conditions such as illness or needing to be away.


Non-transferrable

Lesson payments are final sale and cannot be financially redeemed nor transferred.

Auditions, Competitions and Exams

Students are required to consult with the teacher before registering for auditions, competitions, exams etc. and to notify the teacher of any pending performances, auditions, etc

*Special conditions 

  • Year round students can operate outside of the termed scheduling and agree to a course of study with the teacher

  • A tailored lesson schedule can be arranged for performance preparation (e.g. audition, exam, festival, recording)

  • Professional musicians can operate on an ad hoc consultation basis. Fees (without any discounts) must be paid at each lesson


Amendments to this policy will be made to cover issues regarding the suspension of a student from a studio.

Policies may be amended without notice.

PLEASE REMEMBER THAT THE ABOVE POLICIES ARE IN PLACE TO ENSURE THAT THE STUDIO REMAINS FUNCTIONAL AND THAT CLIENTS CONTINUE TO RECEIVE THE BEST SERVICE.

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